1. Who we are
The controller responsible for personal information collected through this website is [registered company name], trading as Touchpoint Facility Services, company number [to be confirmed], registered office [to be confirmed]. ICO registration number: [to be confirmed, if applicable].
2. Information we collect
Commercial property enquiries: your name, company name, business email, telephone number (if provided), property location or postcode, property type, service required, description of requirements, preferred timeframe and marketing preference.
Contractor registrations: company name, contact name, business email, telephone number, Companies House number (if provided), trades and services, geographic coverage, years trading, public liability insurance status, accreditations, company introduction and marketing preference.
We also record the date and time of each submission. Please avoid including sensitive personal information in free-text fields.
3. Why we use it and our lawful bases
- Responding to enquiries and registrations — legitimate interests in responding to business enquiries, and steps taken at your request before entering a contract.
- Assessing potential contractors — legitimate interests in selecting suitable, competent contractors.
- Marketing updates — only where you have ticked the optional marketing box (consent). You can withdraw consent at any time.
- Legal and regulatory obligations — where we must keep or disclose information by law.
4. How information is stored and protected
Form submissions are transmitted over an encrypted connection and stored in a secure, access-controlled database operated by our website hosting and backend providers. Access is limited to people who need it to respond to your submission.
5. Service providers and sharing
We use third-party service providers to host this website, store form submissions and (once configured) send email notifications. These providers process information on our behalf under appropriate contractual terms. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement. [Owner to list providers.]
Where relevant to your enquiry, we may share necessary details with specialist contractors engaged to quote for or deliver work. We do not sell personal information.
6. How long we keep information
[Retention periods to be confirmed by the owner — for example, how long unsuccessful enquiries and contractor registrations are kept.]
7. Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you;
- have inaccurate information corrected;
- have information erased in certain circumstances;
- restrict or object to certain processing, including direct marketing;
- data portability in certain circumstances;
- withdraw consent where processing is based on consent.
8. Contacting us about privacy
To make a privacy request or ask a question, contact us at [privacy contact email to be confirmed] or write to [registered address to be confirmed].
9. Complaints
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to address your concerns first.
10. Cookies and analytics
This website does not use advertising or non-essential tracking cookies. Our hosting provider may use strictly necessary technical cookies or privacy-friendly, aggregated traffic measurement to operate and secure the site. If we introduce analytics or other non-essential cookies in future, we will ask for your consent first and update this policy. [Owner to confirm analytics in use before publication.]